Privacy Policy

At Ella Marbella, we deeply value your trust and are committed to protecting your personal data with the highest standards of security, transparency, and respect. As a company based in Spain, we fully comply with the General Data Protection Regulation (GDPR) (EU) 2016/679, the Organic Law 3/2018 on Personal Data Protection and Guarantee of Digital Rights (LOPDGDD), and all applicable Spanish data protection regulations.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, make a purchase, or communicate with us. By using our website, you agree to the terms described below.

1. Information We Collect

We collect and process only the information necessary to provide you with a smooth shopping experience and maintain the quality of our services. The data we may collect includes:

  • Personal information: such as your full name, email address, phone number, billing and shipping addresses, and payment details (processed securely through trusted external payment providers).
  • Order information: such as product details, quantities, purchase history, and communication records related to your order.
  • Technical data: including your IP address, browser type, operating system, device information, pages visited, and referral sources. This helps us analyze website performance and improve user experience.
  • Marketing preferences: such as your choices for subscribing to newsletters or promotional communications.

We collect this information directly from you when you register, place an order, subscribe to our newsletter, or interact with our website. In all cases, we ensure that your consent is obtained before collecting personal information when necessary.

2. How We Use Your Information

Your data is used exclusively to provide you with a secure and personalized shopping experience. We may process your information for the following purposes:

  • Order processing: to verify payments, ship products, and provide purchase confirmations or invoices.
  • Customer service: to respond to your questions, requests, or concerns quickly and efficiently.
  • Personalization: to improve your browsing experience by showing relevant content and recommendations.
  • Marketing communication: to send you updates, exclusive promotions, or product launches (only if you have given explicit consent).
  • Legal compliance: to fulfill obligations related to taxes, accounting, or consumer protection.

We guarantee that your personal data will never be sold, rented, or disclosed to unauthorized third parties for commercial purposes. Any information exchange is carried out solely to fulfill our legitimate operations and in full compliance with the GDPR.

3. Data Storage and Security

We understand how important the security of your data is. Therefore, all personal information collected through our website is stored on secure servers located within the European Economic Area (EEA). We use SSL encryption, firewalls, and advanced security protocols to ensure that your data is protected against unauthorized access, loss, alteration, or misuse.

We also maintain strict internal policies and limit access to personal data only to authorized employees or collaborators who need it to perform their duties. These individuals are subject to confidentiality agreements and trained to handle data responsibly and ethically.

If we work with external providers (such as payment processors, courier companies, or analytical tools), they are carefully selected for their ability to comply with GDPR and maintain the same level of data protection.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve functionality and provide you with a personalized browsing experience. Cookies allow us to remember your preferences, save items in your cart, and understand how you interact with our site.

The types of cookies we use include:

  • Essential cookies: necessary for the website's operation and shopping cart functions.
  • Performance cookies: used to analyze visitor behavior and improve site design.
  • Marketing cookies: help us deliver relevant advertising and promotional content based on your interests.

You can manage or disable cookies at any time from your browser settings. However, some site features may not function correctly if you disable them.

5. Your Rights Under GDPR

As a resident of Spain and the European Union, you have full control over your personal data and the following rights:

  • Right of access: you can request confirmation of whether your personal data is being processed and obtain a copy of it.
  • Right to rectification: you can request the correction or update of any inaccurate or incomplete data.
  • Right to erasure (right to be forgotten): you can request that your data be deleted when it is no longer necessary or if you withdraw your consent.
  • Right to restriction of processing: you can restrict the processing of your data in certain circumstances.
  • Right to data portability: you can request your data in a structured, commonly used, and machine-readable format.
  • Right to object: you can object to certain types of processing, such as direct marketing.

If you wish to exercise any of these rights, please contact us at info@ella-marbella.com. We will review and respond to your request within the legal period of 30 days.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law. This includes keeping records for accounting, tax, or dispute resolution purposes. Once the data is no longer needed, it is securely deleted or anonymized.

We periodically review our retention periods to ensure that we do not keep information longer than necessary.

7. Third-Party Services and Data Transfers

To offer our services efficiently, we may collaborate with third parties such as payment processors, courier companies, analytics providers, and marketing platforms. Each of these partners is obligated to comply with GDPR and handle your information responsibly.

Your personal data will never be transferred outside the European Economic Area (EEA) unless adequate safeguards are in place to ensure the same level of protection required by European Union law.

8. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our operations, legal obligations, or best practices. Any modifications will be posted on this page with an "Last updated" date. We recommend that you review this policy regularly to stay informed about how we protect your personal information.

9. Contact Information

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us through the following means:

Ella Marbella
Company Name: WELLBALANCE SL
Company Number: B21995329
VAT Number: ESB21995329
Address: Avenida de España 3, 29692, San Luis de Sabinillas, Málaga, Spain
Email: info@ella-marbella.com
Phone: +34 621082281

We take your privacy very seriously and are committed to maintaining transparency, trust, and the highest level of protection for your personal data. Your trust in Ella Marbella is our greatest responsibility.