Terms of Service

Welcome to Ella Marbella. These Terms of Service ("Terms") govern your access to and use of the website https://ellamarbella.es/, operated by WELLBALANCE SL. By visiting or making a purchase on our website, you agree to these Terms in their entirety. We ask you to read them carefully, as they describe your rights and responsibilities as a customer.

We have designed these Terms to ensure that your experience with Ella Marbella is transparent, secure, and enjoyable. By continuing to browse or make a purchase, you acknowledge that you have read, understood, and agreed to these Terms. If you do not agree, we ask you not to use our website or our services.

Section 1 – Company Information

Ella Marbella is operated by WELLBALANCE SL, a company legally registered in Spain with registration number B21995329 and VAT number ESB21995329. Our registered business address is Avenida de España 3, 29692, San Luis de Sabinillas, Málaga, Spain.

For any inquiries or assistance, you can contact us by email at info@ella-marbella.com or call us at +34 621082281. We respond as quickly as possible during business hours, Monday to Friday, from 9:00 to 18:00 (Spain time).

Section 2 – Acceptance of Terms

By using our website, you confirm that you are at least 18 years old or that you are accessing it under the supervision of a parent or legal guardian. These Terms apply to all visitors, customers, and users who use our services.

Continued use of Ella Marbella implies full acceptance of these Terms. We reserve the right to modify or update the Terms at any time, and such changes will take effect immediately upon their publication on the website.

Section 3 – Eligibility to Purchase

To place an order at Ella Marbella, you must provide accurate personal information, including your full name, shipping address, and valid payment details. By submitting an order, you guarantee that you have the legal capacity to enter into binding contracts under Spanish law.

We reserve the right to refuse or cancel any order if the information provided is incomplete, inaccurate, or suspected of fraud. This ensures that all transactions are secure and legitimate for both parties.

Section 4 – Product Information

We strive to offer accurate, updated, and detailed information about our products, including descriptions, prices, and images. However, variations in color, texture, or appearance may occur due to screen settings or manufacturing processes.

Ella Marbella reserves the right to correct any typographical or pricing errors without prior notice. If an error affects your order, we will contact you immediately to offer a solution, which may include modifying or canceling the order.

Section 5 – Prices and Taxes

All prices shown on our website are in euros (€) and include the corresponding Spanish VAT. We are committed to maintaining a transparent pricing policy, with no hidden charges or additional costs upon checkout.

In exceptional cases where additional taxes or duties apply, these will be clearly indicated during the purchase process or before order confirmation. We comply with all Spanish and EU regulations regarding fair and transparent pricing.

Section 6 – Orders and Confirmation

When placing an order, you will receive an email confirming its receipt. Once processed, we will send you a second email with shipping confirmation and a tracking number. This confirmation represents the acceptance of your purchase by Ella Marbella.

If we are unable to process your order due to lack of stock, payment issues, or delivery restrictions, we will notify you immediately and offer alternatives or a full refund.

Section 7 – Payments

We accept secure payments through trusted third-party providers, ensuring that your personal and financial data is completely protected. All transactions are encrypted using industry-standard SSL technology.

By providing your payment information, you authorize Ella Marbella to process the charge for the total amount of the purchase, including taxes and shipping (if applicable). Fraudulent or unauthorized transactions will be investigated and may have legal consequences.

Section 8 – Shipping and Deliveries

At Ella Marbella, we offer free shipping on all orders within Spain, with no minimum purchase required. Our preparation team handles each order with the utmost care to ensure it arrives in perfect condition.

Orders are usually processed within 1 to 3 business days and delivered within 3 to 7 business days after shipment. Delivery times may vary during holidays or peak seasons. You will receive tracking details to monitor your shipment at all times.

Section 9 – Delivery Conditions and Delays

Although we work exclusively with reliable courier companies, occasional delays may occur due to unforeseen circumstances such as weather conditions, strikes, or logistical problems. We are not responsible for delays caused by external factors beyond our control.

If your delivery is delayed, contact us and we will manage the incident with the courier company to resolve it as soon as possible. Your satisfaction remains our top priority.

Section 10 – Returns and Refunds

If you are not completely satisfied with your purchase, you can return the item within 30 days of delivery, provided it is unused, unwashed, and in its original packaging. All items must include tags and proof of purchase.

Refunds will be processed within 10 business days after receiving and inspecting the returned item. For more information, please see our Returns and Refunds Policy, which details the steps and conditions.

Section 11 – Product Exchanges

If you wish to exchange an item for a different size or color, please contact our customer service team before returning it. Exchanges are subject to product availability at the time of the request.

In the event that we cannot process the exchange, we will issue a full refund according to our standard return process.

Section 12 – Cancellations

Orders can be canceled free of charge if requested before shipping. Once dispatched, cancellations will be handled as returns according to our policies.

To cancel an order, send an email to info@ella-marbella.com as soon as possible, stating your order number and reason. We will confirm the status and next steps.

Section 13 – Product Availability

All items shown on our website are subject to availability. We keep our inventory levels updated, but in exceptional cases, a product may be out of stock after purchase.

If this occurs, we will contact you immediately to offer an alternative, a later shipment, or a full refund.

Section 14 – Intellectual Property

All content on the Ella Marbella website, including texts, images, graphics, designs, logos, and trademarks, is the exclusive property of WELLBALANCE SL and is protected by Spanish and European Union intellectual property laws.

Its reproduction, modification, or distribution without prior written authorization is strictly prohibited. Requests can be sent to info@ella-marbella.com.

Section 15 – User Accounts

Some sections of the site may allow you to create a personal account for a personalized shopping experience. You are responsible for maintaining the confidentiality of your login credentials.

You must notify us immediately if you suspect unauthorized access or a security breach. Ella Marbella will not be responsible for damages resulting from failure to protect your account information.

Section 16 – Customer Conduct

We expect all users to interact with our site and team respectfully. No abusive, fraudulent, or harmful behavior will be tolerated.

We reserve the right to suspend or delete accounts that violate our policies, engage in illegal activities, or attempt to harm our reputation or that of our customers.

Section 17 – Limitation of Liability

To the extent permitted by Spanish law, Ella Marbella will not be liable for indirect, incidental, or consequential damages arising from the use or inability to use our site or products.

Our total liability will not exceed the amount paid for the product in question. This limitation ensures fairness and compliance with European consumer protection regulations.

Section 18 – Force Majeure

We will not be liable for delays or non-performance caused by events beyond our control, including natural disasters, strikes, pandemics, or government decisions.

In such cases, we will take all reasonable measures to minimize disruption and resume our operations as soon as possible.

Section 19 – Third-Party Links

Our site may contain links to external pages for informational purposes. These links are provided for convenience and do not imply endorsement.

We are not responsible for the content, privacy policies, or accuracy of the information on such sites. We recommend reviewing their terms before using them.

Section 20 – Applicable Law and Jurisdiction

These Terms of Service are governed by the laws of Spain. Any dispute related to the use of our website or products will be subject to the exclusive jurisdiction of the courts of Malaga, Spain.

By using our website, you expressly accept the legal framework and jurisdiction mentioned.

Section 21 – Contact Information

If you have questions, comments, or concerns about these Terms, please contact us through the following means:

Ella Marbella
Company Name: WELLBALANCE SL
Company Number: B21995329
VAT Number: ESB21995329
Address: Avenida de España 3, 29692, San Luis de Sabinillas, Málaga, Spain
Email: info@ella-marbella.com
Phone: +34 621082281

We are always at your disposal. Thank you for choosing Ella Marbella, where style, comfort, and confidence come together to offer you an exceptional shopping experience.